We operate from our landmark retail shop on the busy and bustling Ezra Street – one of the few places where you can still buy fresh and loose tea, blended and packed right in front of you. What makes us unique is the ‘personal touch’ – our retail staff have been with us for over two decades and know each and every customer. And all our customers know all of us – from owners to our tea-boy! The Desai Cha Dokan (Bengali for the Desai tea shop) is where the quintessential Bengali Adda continues between customers and us. Yes, the generations have changed – but what has been retained is the family connections across time and generations.

And that is what we are all about – a family dedicated to TEA. Today, in spite of growth and global expansion, what has not changed is that ‘personal touch’ – from tea-tasting to blending to packing – every aspect of tea for every customer is still personally supervised by us.

Whether you buy 200g of loose tea or a 20 feet container, you get the same Personal Attention and Professional Expertise – because when you buy from us, you are not a customer, you are family.